“Recent research reveals that society does not trust artificial intelligence in the delivery of healthcare services – although optimistic views prevail in the mainstream media – but this distrust can be resolved through education.”
When you go to the hospital, are you looking for a smart machine to watch your beloved child? An understanding doctor? Or would you like to be examined by an understanding doctor supported by a smart machine? A similar dilemma is encountered in investment banking, where trial and error is relatively more acceptable. Although some investment banks are working to completely eliminate the human factor, the majority of banks prefer to use artificial intelligence to support human advisors. As a matter of fact, the growth recorded in assets under management of banks that use only artificial intelligence is lower than the growth in assets of banks that use artificial intelligence to supplement human advisors [1]. This is because individuals have difficulty trusting artificial intelligence and have doubts that artificial intelligence will come close to human intelligence. We also revealed these two issues in the Turkey Artificial Intelligence Awareness and Approach Research we conducted as the Artificial Intelligence and Technology Association. The latest research conducted by Yakar et al., among 1909 people in the Netherlands, reveals that the general population does not trust artificial intelligence in the provision of health services [2]. The findings of the mentioned research are of great importance since patient consent is indispensable in the provision of health services. The same study makes us think that the practices and results in the healthcare industry will not be much different from the practices and results in investment banking. But that doesn’t mean the advice given by AI is wrong: Because the intelligence is artificial, but the advice is as real as it gets! It just needs healthcare professionals who will recognize their limitations and carefully evaluate their benefits and performance.
1) e.g. Wealthfront
(2) Yakar, D. “Do people favor artificial intelligence over physicians?” Value Health 2021.
